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Extended service agreement - parts and labor - 3 years - on-site - 24x7 - repair time: 6 hours - government - for NetBackup Flex Scale 5551
Main Specifications | |
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Product Description | HPE Tech Care Critical Service - extended service agreement - 3 years - on-site |
Type | Extended service agreement |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 3 years |
Repair Time | 6 hours |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Government |
Designed For | NetBackup Flex Scale 5551 |
General | |
Service Included | Parts and labor |
Location | On-site |
Full Contract Period | 3 years |
Repair Time | 6 hours |
Service Availability | 24 hours a day / 7 days a week |
Pricing Type | Government |
Details | |
Service & Support | Extended service agreement - parts and labor - 3 years - on-site - repair time: 6 hours (distance from customer site - 50 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Technical support - phone consulting - 3 years - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1 ¦ Product info support - knowledge base access - 3 years ¦ Technical support - remote diagnosis - 3 years ¦ Technical support - visual remote guidance - 3 years ¦ New releases update - 3 years ¦ Technical support - phone consulting - 3 years - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity level 2/3 ¦ Extended service agreement - parts and labor - 3 years - on-site - repair time: 8 hours (distance from customer site - 100 miles) - availability: 24 hours a day / Monday-Sunday - severity level 1/2 ¦ Product info support - web support - 3 years ¦ Technical support - outage management - 3 years |
Compatibility Information | |
Designed For | Veritas NetBackup Flex Scale 5551 |